Faq
Here you’ll find answers to the most common questions about payment methods, transactions and their conditions. Browse through the questions to quickly find the information you need.
Shipping and delivery
When will I receive my order?
Every Bloom Lab Roma creation is arranged, wrapped and prepared by hand with the utmost care, using fresh flowers selected daily. For preparation and delivery times in your area, please visit our Shipping and Delivery page.
Want to know where your order is? Contact our customer service team at any time: info@bloomlabroma.it
What delivery options are available?
Bloom Lab Roma offers a range of delivery options to suit your needs: you can order online with home delivery, or choose in-store collection, phone orders or WhatsApp orders.
What should I do if my order doesn't arrive?
If you haven’t received your order, please get in touch through our Contact page for further assistance.
Can I change my delivery address after placing my order?
You can change your delivery address up until your order has been dispatched from our workshop. For any changes or updates to your order, please contact us via our Contact page.
What should I do if my order has gone missing?
If tracking confirms that delivery has been made but you can’t locate the order, please follow these simple steps:
Check with family, flatmates or neighbours — someone may have received the parcel on your behalf.
Look carefully around the delivery point (entrance hall, concierge desk, garage, etc.).
Check for any attempted-delivery notices or notes left by the courier.
Contact the courier directly using the reference numbers in the tracking information — they will be able to provide further details.
Ritiro in sede
How do I place an order with in-store collection?
Add the creations you’d like to your basket and proceed to checkout. Enter your delivery details so we can verify your delivery area. In the Delivery method section on the checkout page, select in-store collection at our workshop in Rome.
Please note: In-store collection is available only for orders with delivery to Rome.
How will I know when my order is ready for collection?
Shortly after placing your order, you’ll receive a confirmation email summarising the items, collection details and payment methods. This does not mean, however, that your order is already ready for collection.
You’ll receive a second notification email once your order is ready to be collected. Please wait for this confirmation before coming to the workshop, to make sure your order is ready.
What do I need to bring when collecting my order?
Please bring your collection notification email with you, either printed or shown on your mobile device.
What happens if the items I've selected aren't available in store?
Is in-store collection available in my area?
In-store collection is available only for orders with delivery to Rome.
If you’re located outside Rome, we are currently unable to offer collection at our workshop. Please choose from the other delivery options available in your area..
Ordini telefonici
How can I place an order by phone?
You can place an order by calling us directly on the number listed in the Contact section of our website. We’ll guide you through the selection of your creations and provide all the information on payment methods, preparation times and delivery.
How can I order via WhatsApp?
Message us on WhatsApp at the dedicated number listed on our Contact page. Our team will help you choose your floral creations, confirm availability and give you instructions for payment, delivery or collection.